HiTHIUM Customer Support is dedicated to providing our partners and customers all over the world with outstanding, regionalized, and personal service throughout the lifecycle of our battery systems. With more than 12 GWh of battery capacity shipped, our commitment is backed by partnerships built on trust.
The HiTHIUM promise to our customers: localized, timely, expert support.
Our extensive service offer to our customers includes:
- Training for installation guidance, commissioning, and product operation
- Consultations and quality management for life of product
- Product fault analysis and troubleshooting
- Cost-free repair and replacement services
- Annual inspections
- Battery recycling at end of lifespan (through third party support)
Post warranty service
- On-site technical support
- Sale and delivery of spare parts